This Refund Policy is subject to our Ticket Terms & Conditions.
1. Can I exchange my ticket or cancel my ticket?
1.1 Due to the nature of the Event we are unable to offer any ticket exchange facility. By purchasing your ticket you accept that it cannot be exchanged and that no refund will be given other than at our discretion or in accordance with our Ticket Terms and Conditions.
2 What happens if the Event is cancelled or re-scheduled?
2.1 We reserve the right (for ourselves and for the Event Venue owner) to make alterations to the timing, content, set up of the Event or any Event Session in our absolute discretion. We will endeavour to keep changes to an absolute minimum and only make such changes when necessary.
2.2 It is your responsibility to ascertain whether the Event or any Event Session has been cancelled or re-scheduled and the date and time of the re-scheduled Event or Event Session as the case may be.
2.3 Where the Event or an Event Session is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided Us with at the time of booking your Tickets, but we cannot guarantee that you will be informed of such cancellation or rescheduling before the date or time of the Event or Event Session as the case may be.
2.4 It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering a Ticket.
2.5 The following provisions apply to all Event Sessions at the Event:
2.5.1 refunds will not be given other than at our discretion;
2.5.2 only the original purchasers of the Tickets will be eligible for refunds under these Terms and Conditions. Refunds will be paid, subject to the provisions of this Clause 11 and Clause 13 below, for Tickets bought in advance to the original purchasers by the same means as that with which the original purchase was made. In view of the potential numbers of Tickets that may be involved, we will not respond to queries on the telephone so all refund enquiries should be forwarded to email@example.com
2.5.3 in the event of any curtailment or cancellation of play, due to any cause (other than our or the Venue Manager’s negligence), no refunds will be given.
3 Changes to Players
3.1 In the case of player injury we will endeavour to substitute that player with a player of a similar standing. This may not however, always be possible due to notice periods required for player availability and we shall not be liable to you for any refund or cancellation as a result of any changes in the player line up at any Event Session or the Event as a whole.
3.2 Due to the nature of the Event we are unable to offer any ticket exchange facility.
3.3 Tickets cannot be refunded after purchase unless the Event or Event Session is cancelled. Where the Event or the relevant Event Session is cancelled by Us due to circumstances beyond Our control as set out in Clause 14 below, you may, at our discretion, be entitled to claim a refund from Us in accordance with this Clause. In no circumstances will we be liable for any amount over and the above the face value of the Ticket. Where a refund is sought you must notify Us as soon as possible upon becoming aware of such cancellation.
3.4 Any refund agreed by Us for Tickets will equal the face value of the Tickets purchased. Refunds (where available in terms of Clause 11) shall only be made to the person who purchased the Tickets and, where possible, be made using the same method as was used to purchase the Tickets (for example, to the debit or credit card used).
3.5 These Terms and Conditions do not and shall not affect your statutory rights as a consumer where you have purchased Tickets as an individual.